Carlos

Forum Replies Created

Viewing 6 posts - 1,201 through 1,206 (of 1,206 total)
  • Author
    Posts

  • Carlos
    Spectator

    Hi Waseem,

    To have funds go to the Project Creator, you need an IgnitionDeck Enterprise license. Please see Managing Payment Gateways and How to Charge Crowdfunding Fees for reference.

    Thanks,
    Carlos

    in reply to: Remove "Powered by…" on iFrame Embed ? #37847

    Carlos
    Spectator

    Hi Neil,

    This option can only be hidden with an IgnitionDeck Enterprise license. If so, you can find it via IDCF -> General Settings -> Ignition Deck Logo or under IDC -> Dashboard Setup.

    Thank you.

    in reply to: Facebook Share #37843

    Carlos
    Spectator

    Benjamin,

    It should all be working correctly now.

    Please try using the following tool to debug and/or see scrape information regarding your site and projects. Facebook Debugger.

    Thanks.

    in reply to: Facebook Share #37771

    Carlos
    Spectator

    Hey Benjamin,

    Can you try updating your theme to the latest version and see if that fixes it. The latest version can be found and downloaded under the IgnitionDeck Dashboard.

    Thanks

    in reply to: Remove "Days to go" language only from certain projects #37769

    Carlos
    Spectator

    Hey Noah,

    Under the Deck Builder, you made sure to leave “Days left” unchecked correct?

    If so, we believe it could be a theme related issue in how the theme outputs the shortcode options. Our team discussed two options:

    1. Under the Backer theme options panel, edit the Custom CSS file to include:
    .meta li:nth-child(2) {display: none;}

    or

    2. In the Backer theme folder, edit the file content-ignition_product.php on line 50 and give it a class to target it more specifically.

    If you require more changes regarding the Backer theme, Krown Themes might be of more help regarding theme behaviour.

    Thanks,
    Carlos

    • This reply was modified 6 years ago by  Carlos.
    in reply to: Facebook Share #37706

    Carlos
    Spectator

    Hey Benjamin,

    Sorry for the delay.

    Just to make sure we are on the same page, you’re using the most up-to-date version of IgnitionDeck Social and you’ve done no customizations to it, correct? Are there any other social plugins that may be causing a conflict? If so, maybe try de-activating them and see if that fixes it.

    Also if you don’t mind, please post the embed code you’re getting.

    Thanks,
    Carlos

    • This reply was modified 6 years ago by  Carlos.
Viewing 6 posts - 1,201 through 1,206 (of 1,206 total)