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Can you give me an idea of which table contains the comments?
Thanks, I’ll try that. Good tip.
Also, what could possibly make the order processing error stall as it did, and then fix itself?
And should I update to IgnitionDeck 1.3.13 – or wait?
- This reply was modified 1 year, 6 months ago by Bill.
Thanks so much. Two nights ago I noticed the changed folder called /download-####/. I confirmed it was /idcommerce/. Disovered when I was trying to update with that coinbase code you sent. I changed the name but forgot to disable the plugin before doing so. That broke the site so I changed it back, deactivated plugin, changed and turned it back on. Still broken. Frustrated and with the launch looming to much media ballyhoo in a few hours, I did a bad thing (I know it’s bad now, not then) and deleted the plugin and reinstalled only idcommerce from scratch. That’s when I discovered why you can’t do that.
I spent the rest of the night re-entering the current donations and got the site ready to launch at 8am yesterday. Everything was working for the first 65 donations. And then things stalled as mentioned in posts above.
CUT TO LAST EVENING> The 17 donations that didn’t get into IDCF orders but did get into Stripe, but I discovered that they DID increment the front end amount given, but DID NOT increment the number of donations, or make it to the Backers list.
At about 10pm, a new donation came in and DID work. I made two live trial donations – the first didn’t work, but the second did on the front end (both went to stripe). OVERNIGHT something happened. When I arose in the morning, several of the donations that were previously marked as Anonymous were now marked with the backers names. The quantity was incremented to the proper number. And another media hit sent at least 37 successful donations that processed correctly (back and front end).
NOW the issue is that there are several random comments that have been pulled in from successful archived projects! Can this be fixed? We also have a lot of backers marked as anonymous but I don’t see a way to confirm them as such from the back end.
Sorry for the long description. It’s worth noting this all started when WP updated to 5.4 and broke the gateway. I had to press on because the project launched and was about to hit the media. We just blew through our first $30k goal on our way to $50k.
Thanks – and LMK if I can clean old comments.
Further troubleshooting. All other plugins deactivated. Then one by one turned off all ID plugins until all plugins were off. One by one staring with IgnitionDeck, then all the rest.
The donations that are in Stripe but not reflected on the site all have WP users created, IDC Members, and IDC Orders. But none of these past donations have IDCF Orders (and I know that’s what is supposed to show on the site).
This is crazy because everything was clicking along just fine. Until it wasn’t. Looking forward to your reply (this is a COVID-19 relief initiative). Thx
Oh please oh please find a fix for this asap. I have a huge project launching at 5pm EST today.
Following. I have the same issue.
That’s what I was expecting, but they didn’t. The donation went to the project creator’s account.
The Application Fee field in the project says 0.
Just to be clear, is the “Collect Donations on Checkout” field in IDC Connect settings supposed to be remitted to the holder of the IDC Gateway (the Stripe account listed there)?
Hi Nathan. Any movement on this? Thanks.
When I made the contribution mentioned above, there was no backend Fee Amount entered.
It looks like we’re talking about two separate issues.
1) I see now that including a fee (either flat or %) to in the backend makes the Allow Donors to Cover Fees field show up on the front end. I believe that’s what you’re referring to above, but this is not my main problem.
2) The main issue I’m having is the “Collect Donations on Checkout” feature. When someone donates on that field, it gets double charged by both the creator and by the operator of the website. The result is that the, say $5 I donated in the “support with an added donation” field gets double charged. In the scenario I listed above, I wanted to give $30 total – $25 to the project and $5 to the nonprofit. But in reality, I ended up giving $35 total: $30 to the project and $5 to the nonprofit, even though the “Your card will be billed” message said $30.
Oops. I did at one time but it’s not there. Inserting a fee does get the Cover Fees show up, thanks.
Any thoughts about the other issue?
Watching this thread.
I missed this the first time I searched for an answer – https://ignitiondeck.com/id/documentation/ignitiondeck-enterprise/stripe-connect/
Turns out we were in Stripe Connect Development mode when our client entered their Stripe info. I revoked their credentials, turned off Dev mode, and asked them to resubmit.
Never mind! Thankx
Hi Nathan. It’s not working. Please have a look: https://www.dropbox.com/s/ky42dwgdmil59uf/wysiwyg-editor-no-workey.mov?dl=0
Hi. I have the same specs as Kimberly (above). I can see the Project Categories in the menu, but cannot apply them to a Project. I only have the ability to apply the regular wordpress categories.
Hi Nathan. I figured out that I need to put widgets into the “Top Of Footer” widget area and that works on the home page. However, the rest of the site does not use the same formatting (background and font color) as the homepage. The footer on other pages is just grey. So, that’s the larger problem now. https://solarise.us/