Ronda

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • in reply to: Dashboard Login Error #72430

    Ronda
    Member

    I deleted them from the trash and verified the slugs were accurate. I don’t have any new security plugins installed.

    in reply to: Dashboard Login Error #72403

    Ronda
    Member

    There were three dashboards and three membership registration pages. I deleted the two dashboards that weren’t correct and made sure the IDC menu dashboard shows the one that’s remaining. It still won’t let me log in, though.

    in reply to: Dashboard Login Error #72383

    Ronda
    Member

    Yes, it’s http://www.CauseEDU.org

    It’s the right credentials; I’ve tried with my own after someone asked about it, and I’m able to log in with the business account but not with my personal account that I set up to test campaigns. I tried changing my password, and that still didn’t work.

    in reply to: Dashboard Login Error #72374

    Ronda
    Member

    Hello:

    Just checking in to see if there’s an update. We have a few clients who are getting frustrated that they can’t access their dashboards and we’re not sure what to tell them…

    in reply to: Split: Impacts Stripe Connect if project creator switched #70000

    Ronda
    Member

    It didn’t work.


    Ronda
    Member

    That’s not what happened, though. I received 5%,which I’m assuming means the student received 95%. I’m also able to donate to the campaign, which I shouldn’t be able to do if it’s set up correctly.


    Ronda
    Member

    Yes, we are. The only options are “No user. Remove assignment” or selecting one of the students who created a campaign. There’s no way to assign it to our company.

    in reply to: Split: Impacts Stripe Connect if project creator switched #69976

    Ronda
    Member

    We’re collecting fees for everyone, but for some campaigns we hold the funds. Our site is for students who are crowdfunding for college expenses, and we require enrollment verification before we release the funds. For students who verify enrollment when they sign up to create a campaign, they are able to crowdfund on their own account, we collect the fees, and they get the rest (which is why we use Stripe Connect). But there are some students who can’t verify enrollment when they start fundraising (i.e. high school students who are applying to college. The don’t yet have an acceptance letter so they can’t verify enrollment). Those students submit their campaigns for approval, we run them under our admin account, and when they provide an acceptance letter from a school, we release the funds to them (minus the 5% fee). For some reason, when I assign the project to our admin account, the funds are still going to the student.

    in reply to: Company Logo Instead of Site Title? #69300

    Ronda
    Member

    Never mind, found it.

    in reply to: IgnitionDeck Commerce Update Issue #69293

    Ronda
    Member

    It wasn’t as bad as it sounds. It literally only took two days to rebuild the entire site, since I already had the images, content, and screenshots of the layout of each page.

    I appreciate you looking into it. We’re still on track to launch this week!

    in reply to: IgnitionDeck Commerce Update Issue #69279

    Ronda
    Member

    They weren’t able to delete the plug-ins either, so I had to delete the entire site and start over.

    in reply to: IgnitionDeck Commerce Update Issue #69203

    Ronda
    Member

    Hello: Just checking in to see if there might be a resolution…

    in reply to: IgnitionDeck Commerce Update Issue #69153

    Ronda
    Member

    It doesn’t show anymore. It was showing in the plugins menu until I received a message about the 1/5 update. When I tried to install the update, I received an error message and now both the original and the update are missing. But it won’t let me re-install because it’s saying the plug-in is already installed.

    in reply to: IgnitionDeck Commerce Update Issue #69144

    Ronda
    Member

    Sorry for the delay. When I try to install IDC, I get an error message that says “This plug-in is already installed on your site.”

    • This reply was modified 3 years, 9 months ago by  Ronda.
    in reply to: IgnitionDeck Commerce Update Issue #69080

    Ronda
    Member

    There are two plug-ins showing available and active in the plugins menu: In WP-Admin the wording is “IgnitionDeck Crowdfunding” and “IgnitionDeck.” In WordPress, the wording is “IgnitionDeck Crowdfunding & Commerce” and “IgnitionDeck Crowdfunding.”

Viewing 15 posts - 1 through 15 (of 15 total)