Derek

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Viewing 25 posts - 1 through 25 (of 106 total)
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  • in reply to: "SUCCESSFUL" banner NOT showing! #86544

    Derek
    Member

    Hi Emma,

    We ran the updates locally and followed all of your instructions. Unfortunately, it did not resolve any of the issues!

    Database issues are very likely, but we are unable to fix any IgnitionDeck database issues.

    in reply to: "SUCCESSFUL" banner NOT showing! #86442

    Derek
    Member

    Hi Emma,

    Nothing changed on our end, we only did that plugin update which included the IgnitionDeck plugins.
    It gets the successful flag in the database, but not the close flag, but the other project didn’t have any flags.

    On QA there are about 5 projects that are all showing closing soon even though the project should be closed.

    You should still have QA access so she can check it out on there?

    in reply to: "SUCCESSFUL" banner NOT showing! #86353

    Derek
    Member

    Please respond?!

    in reply to: "SUCCESSFUL" banner NOT showing! #86125

    Derek
    Member

    Emma, to notify you: the “Weddings & Engagement Videos” project was successfully funded, but did NOT reflect “SUCCESSFUL” on Jumpstarter.co.za landing page! http://prntscr.com/11oxojb

    Our developer had to update it.

    Please Escalate this, as we CANNOT keep manually updating the project statuses like this!

    in reply to: "SUCCESSFUL" banner NOT showing! #85811

    Derek
    Member

    Emma, the problem is the Jumpstarter projects ARE ALL set to ‘Expires on End Date’ setting!

    See live example “Glorious Splendour Christian Book Launch” which should have had the IgnitionDeck system show the “SUCCESSFUL” banner from 1 April 2021! http://prntscr.com/1178wkq

    This is NOT happening!

    in reply to: "SUCCESSFUL" banner NOT showing! #85771

    Derek
    Member

    Emma, we pushed the WordPress updates to our QA testing site, and the “ENDING SOON” banner is still showing, so this needs to be urgently escalated with IgnitionDeck!!

    in reply to: Fundify Project timeframe issues #84171

    Derek
    Member

    Emma, it also appears Project Creators profile images are NOT showing in lower right corner above the “about me” column? http://prntscr.com/yovehk

    Please advise on the needed fix?

    in reply to: Fundify Project timeframe issues #84137

    Derek
    Member

    Hi Emma, this is the setup in Jumpstarter WP General > Settings = http://prntscr.com/yhxxhm

    in reply to: Fundify Project timeframe issues #84118

    Derek
    Member

    Please respond with fix needed?

    in reply to: Inability to create pages & posts #80754

    Derek
    Member

    Please respond to issues outlined Emma?

    in reply to: Inability to create pages & posts #80695

    Derek
    Member

    Hi Emma,

    Note that the posts and pages issue only occurs when plugins: IgnitionDeck Croundfunding and IgnitionDeck are enabled. This does not happen when plugins: IgnitionDeck and IgnitionDeck Commerce are enabled on their own.

    No error is displayed in the WP admin panel and the browser’s dev console.

    Below is what happens with all three plugins enabled (IgnitionDeck, IgnitionDeck Commerce & IgnitionDeck Croundfunding)

    When opening a new post, it’ll take ~25 minutes until the page finishes loading, but the editor does not display. Fatal error below will display in the WordPress debug log.

    PHP Fatal error: Maximum execution time of 300 seconds exceeded in wp-includes/option.php on line 35

    installing the Classic Editor plugin did not solve the issue.

    in reply to: PROBLEMS – Rewards #79018

    Derek
    Member

    Hi Emma

    id_postmeta_boxes($meta_boxes)

    in fact, we want to add more fields there on the admin side while creating project

    in reply to: PROBLEMS – Rewards #79013

    Derek
    Member

    Emma – please URGENTLY respond!

    All other filters are working but this one that required to add a field in the form is NOT working.

    We are very disappointed with this!

    in reply to: PROBLEMS – Rewards #79008

    Derek
    Member

    Hi Emma

    We are trying to add custom post field to Projects post type, but our developer is unable to extend the IgnitionDeck after reading your documentation.

    It’s mentioned which hooks to use but none of them working?

    Please answer how to add a custom post field??

    in reply to: Project Creators EDIT issue! #75715

    Derek
    Member

    Hi Nathan,

    1) some users say they tried editing the project a few times – and when submitting, it fails.

    20 When some users are able to update their Project submission, they get the following message “Error 500” message

    This page isnt working.
    Jumpstarter.co.za is unable to handle this request.
    HTTP ERROR 500

    in reply to: Fundify START A CAMPAIGN not loading! #75506

    Derek
    Member

    Nathan, please can you update on a timing to get these Fundify solutions needed for the START page form?

    We spent a lot purchasing IgnitionDeck Enterprise and Fundify, and CANNOT afford to hire a developer to do more customisation!

    in reply to: Fundify START A CAMPAIGN not loading! #75472

    Derek
    Member

    Thanks, it’s working again 🙂

    Please advise how to update the Start a Campaign page sections;

    –> to ONLY show Campaign End Options – Expires on End Date ?
    (REMOVE Never Expires)

    –> How can we have a MINIMUM of 3 PROJECT REWARD LEVELS sections for users to fill in?

    in reply to: Fundify START A CAMPAIGN not loading! #75447

    Derek
    Member

    I’ve emailed Max – please ask him to check! This is urgent!

    in reply to: Fundify START A CAMPAIGN not loading! #75445

    Derek
    Member

    Please, can you make a special arrangement for us – or at the very least a discounted offer for IgnitionDeck Enterprise renewal?!

    We were under the impression that the IgnitionDeck Enterprise renewal was simply to keep access to IgnitionDeck Enterprise support – NOT DISABLE the entire use of IgnitionDeck Enterprise FUNCTIONALITY?!

    We have been successfully using IgnitionDeck for the past 3 years!

    Jumpstarter Crowdfunding is a registered Non-profit Organisation in South Africa and the START A CAMPAIGN page NO LONGER loads – so NO-ONE can enter details for their project needing crowdfunding!!

    Please, we are DESPERATE!

    in reply to: Fundify START A CAMPAIGN not loading! #75434

    Derek
    Member

    What changed between now and when it last worked is IgnitionDeck Enterprise renewal was not actioned (ended end of November 2018), due to funding challenges.

    (Previous IgnitionDeck Enterprise renewal Order = #10029852)

    IgnitionDeck Version 1.3.2
    IgnitionDeck Commerce Version 1.9.33
    IgnitionDeck Crowdfunding Version 1.6.99

    Jumpstarter Crowdfunding is a registered Non-profit Organisation in South Africa and its VERY important the START A PROJECT page loads correctly for users to enter details for their project needing crowdfunding!

    We are desperate!

    in reply to: PROBLEM – Project Creator Page Contact details #72413

    Derek
    Member

    Please send update on the solution needed?

    in reply to: Translation errors #72283

    Derek
    Member

    A Backer updated us that upon Payment pledged, it appears the notification to user and Project Creator DOES NOT happen?

    in reply to: Translation errors #72266

    Derek
    Member

    We do have an issue, as main Jumpstarter database is sitting on JumpstarterSA.co.za (as that was where OLD Jumpstarter Fundify theme site was moved to) for new Jumpstarter IgnitionDeck Enterprise site build to be fresh, earlier in 2017 when it was completed.

    –> we are busy with Jumpstarter database move from JumpstarterSA.co.za to Jumpstarter.co.za

    in reply to: Translation errors #72265

    Derek
    Member

    PayGate is Jumpstarter payment processor (NOT PayPal), as we have a merchant account through Standard Bank, to deposit funds directly into our First National bank (FNB)

    in reply to: Translation errors #72253

    Derek
    Member

    One if our users picked up on a few things that NEED attention:

    Neither him, Marthin, as the backer https://jumpstarter.co.za/projects/ezeeplug-south-africa/#backers nor John as the https://jumpstarter.co.za/projects/ezeeplug-south-africa project owner got emails about the pledge?

Viewing 25 posts - 1 through 25 (of 106 total)